Terms & Conditions

These Terms govern your relationship with the operator of the online casino services offered via the website 96cazino.com and its UK-facing project mirror 96 Casino (together, the "Website"). By accessing or using any part of the Website from the United Kingdom, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

These Terms are issued by the company operating 96 Casino under a remote gaming sublicense number GLH-OCCHKTW0705302017 granted under Master Licence 365/JAZ and regulated by Gaming Curaçao (the "Operator"). The Operator is not licensed by the UK Gambling Commission. As of January 2025, the Curaçao licence is reported as active; the status may change and should be verified on the regulator's website. These Terms are effective from 19 January 2026 and replace any previous versions published on the Website.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. Other capitalised terms will have the meaning given where they first appear.

Operator means the company that owns and operates the 96 Casino brand and provides the gambling services on 96cazino.com under Gaming Curaçao licence GLH-OCCHKTW0705302017 (Master Licence 365/JAZ).
Website means collectively the domain 96cazino.com, any associated domains or mirrors used for UK access including 96 Casino, and all related pages, content, and services.
User or Player means any natural person who accesses the Website, creates an account, places Bets, or otherwise uses the gambling services, including residents of the UK using the Website on a grey-market, offshore basis.
Account means the personal online gambling account opened in your name with the Operator for the purpose of making deposits, wagering, and receiving winnings.
Bet or Wager means any stake or risk of money or monetary value (including crypto-assets, bonus funds or free spins) placed by you on the outcome of a casino game, slot, live casino round, or other gambling product made available on the Website.
Bonus means any promotional benefit, including bonus funds, free spins, cashback, tournament entries, or other rewards credited to your Account by the Operator subject to specific terms and wagering requirements.
Wagering Requirements means the total value of qualifying Bets you must place, within the specified timeframe and on permitted games, before Bonus funds, free spins winnings or related winnings become withdrawable.
Crypto or Cryptocurrency means any virtual currency accepted by the Website (such as BTC, ETH, USDT or others as listed from time to time) for deposits, wagers, or withdrawals.
Restricted Jurisdiction means any country or territory in which online gambling with offshore operators is illegal or where the Operator has chosen not to offer services. The list of Restricted Jurisdictions may be updated on the Website.
Business Day means a day other than a Saturday, Sunday or public holiday in Curaçao on which banks are open for business.

Account Registration

Eligibility and Age Verification

Minimum age: You must be at least 18 years old, or the higher minimum legal age in your place of residence, to open an Account and use the gambling services. Access by persons under 18 is strictly prohibited.
UK context: If you are resident in the UK, you confirm that you are at least 18 and that you are not accessing the Website in breach of any self-exclusion arrangement (including GamStop or operator-specific exclusions) or any local legal restriction.
Identity checks: The Operator may request documents at any time to verify your age and identity, including a passport or ID card, proof of address, payment method ownership, and (where appropriate) source of funds/source of wealth documentation.
Suspension for non-cooperation: If you do not provide requested verification information within the timeframe notified to you (normally not less than 7 days), the Operator may suspend or close your Account and withhold withdrawals in accordance with these Terms and applicable law.

Creating an Account

Registration data: When registering, you must provide accurate, current, and complete information (such as name, date of birth, country of residence, email address, and chosen currency). You confirm that you are acting on your own behalf and not as an agent for any third party.
One Account rule: You may hold only one Account on the Website. Multiple accounts, including across 96cazino.com mirrors such as 96 Casino, are prohibited and may lead to closure of all related accounts and forfeiture of Bonuses and winnings arising from such breach.
Email verification: The Operator may require you to verify your email address or phone number by following a link or entering a code sent to you. Unverified Accounts may be restricted from depositing, wagering, or withdrawing.

Ongoing Obligations and Account Security

Accuracy of data: You must keep your registration information up to date. Any change of name, address, contact details, payment method, or tax residency must be notified via your Account profile or customer support.
Password and access: You are responsible for keeping your login credentials confidential. Any Bet placed using your username and password or via your authenticated device will be treated as a valid instruction from you. You must notify the Operator immediately if you suspect unauthorised use of your Account.
Third-party access: You must not allow any other person (including minors, family members, or persons who are self-excluded elsewhere) to use your Account. The Operator accepts no liability for losses arising from your failure to safeguard access credentials.
Prohibited use: You must not use the Website for fraud, money laundering, terrorist financing, or any unlawful purpose. The Operator may report suspicious activity to relevant authorities and freeze or close Accounts in accordance with anti-money laundering obligations.

Betting & Gameplay Rules

Placing Bets and Game Participation

Game rules: Each casino game, slot, live table, or other product available on the Website is governed by its specific rules and paytables as displayed within the game interface. By placing a Bet, you accept the relevant game rules in addition to these Terms.
Stake limits: Minimum and maximum stake amounts vary between games and may be adjusted from time to time. The Website interface will show the applicable limits; Bets outside these limits are not accepted.
Bet acceptance: A Bet is deemed accepted when it is registered on the Operator's servers and appears in your game history. If a technical error prevents such registration, the Bet will be treated as not placed, and any stake deducted in error will be refunded to your Account balance.
Finality of results: Game outcomes are determined by the random number generator or live game feeds provided by licensed third-party providers. Once a result has been confirmed and recorded on the Operator's systems, it is considered final, subject only to correction of manifest technical or pricing errors.

Cancellation, Errors and Malfunctions

Player cancellations: After a Bet has been placed and accepted, you generally cannot cancel or change it. Where a game offers an in-game "undo" or "cash-out" option, any such feature is governed exclusively by that game's rules.
Obvious errors: If a Bet is accepted at obviously incorrect odds, payouts, or game parameters due to human error or system failure, the Operator may declare the Bet void and refund the stake, or settle it at the correct parameters, acting reasonably and in good faith.
Technical malfunctions: If a game or platform malfunctions (including but not limited to display errors, server failures, or disconnections), all affected Bets may be voided. The Operator's liability is limited to refunding the amount staked on any voided Bet; no additional compensation is payable.

Conduct in Live Casino and Chat

Behaviour standards: You must behave respectfully in any in-game chat, live casino interaction, or community feature. Insults, threats, harassment, hate speech, obscene content, and any form of fraud or collusion are strictly prohibited.
Collusion and cheating: You must not use bots, automated systems, or unfair advantage techniques (including advantage play exploiting obvious bugs or incomplete rules) and must not collude with other players or with dealers. Suspected cheating may lead to Account suspension, cancellation of Bets, and confiscation of unlawful gains.
Responsible play: Although the Website is not integrated with UK self-exclusion schemes such as GamStop, you should not use the Website if you are self-excluded via GamStop or any UK operator programme. Using offshore casinos to circumvent self-exclusion may breach your self-exclusion agreement and local guidance, and you do so at your own risk.

Bonus Terms

Bonus Eligibility and Activation

Promotional offers: The Operator may from time to time offer welcome bonuses, reload bonuses, free spins, cashback, VIP rewards, and other promotions on 96cazino.com for UK-facing Users of 96 Casino, subject to the specific terms stated in each offer.
Activation conditions: Bonuses typically require an eligible deposit, entry of a bonus code, or participation in a campaign. The qualifying deposit amount, minimum Bet size, and any other activation criteria will be specified in the promotion details.
One per person: Unless clearly stated otherwise, each promotion is limited to one per person, household, IP address, device, payment method, or shared environment. The Operator may void Bonuses and winnings if abuse or multi-accounting is suspected.

Wagering Requirements and Timeframes

Turnover requirements: Bonus funds and winnings from free spins generally cannot be withdrawn until the stated Wagering Requirements are met (for example, 30x the bonus amount) within the specified timeframe. Wagering contributions vary by game type; some games may contribute less or 0%.
Time limits: Each Bonus will specify a validity period (for example, 7, 14 or 30 days) within which Wagering Requirements must be completed. After expiry, unused Bonus funds and any associated winnings may be removed from your Account.
Maximum bet with bonus: Bonuses may carry a maximum allowed Bet per spin or game round while wagering (for example, the equivalent of a specified amount in your chosen currency). Placing higher Bets can result in confiscation of the Bonus and related winnings.

Prohibited Games, Actions and Bonus Abuse

Restricted games: Certain games or features may be excluded from Bonus wagering or may count at a reduced rate (for example, some table games, low-risk bets, or jackpot slots). The applicable list is provided in the promotion terms and may be updated periodically.
Abusive patterns: The Operator may treat as Bonus abuse strategies such as low-risk betting, hedging opposite outcomes, deliberately progressing through game stages with minimal risk, or using bonuses on ineligible games. In such cases, the Operator may remove Bonuses, cancel affected winnings, and close Accounts.
Combining promotions: Unless expressly allowed, you may not combine multiple active Bonuses or promotions on the same deposit or set of Bets. If more than one Bonus is inadvertently active, the Operator may determine which Bonus applies and remove the others.

Payments & Withdrawals

Deposits

Payment methods: The Website supports deposits via selected bank cards, e-wallets, payment processors, and various cryptocurrencies (including high-limit Crypto options), as listed in the cashier section. Availability of methods depends on your country, currency, and other factors.
UK banking context: Some UK banks and fintech providers (for example, Monzo, Starling, Lloyds and others) may block card payments to offshore gambling merchants coded under MCC 7995 or similar. The Operator is not responsible if your bank or payment provider declines or reverses a transaction.
Ownership of funds: You may deposit only with payment instruments and Crypto wallets that are in your own name. The Operator may request proof of ownership and decline or reverse transactions that do not comply.

Withdrawals

General rules: Withdrawals are, where possible, processed via the same method used for deposit, or otherwise via an alternative method chosen by the Operator in line with legal and technical constraints. You may need to complete KYC checks before any withdrawal is approved.
Processing times: The Operator aims to review withdrawal requests within a reasonable period (for example, within 1 - 3 Business Days for standard cases), but processing times may be longer due to additional security checks, payment processor delays, or high volumes.
Limits and fees: Minimum and maximum withdrawal amounts per transaction, day, week or month may apply, and will be shown in the cashier section. The Operator may charge reasonable fees for withdrawals or currency conversion, which will be disclosed where applicable.
Crypto volatility: If you deposit or withdraw in Crypto, you accept the risk of price fluctuations. The Operator processes Crypto amounts based on the value at the time of transaction confirmation; it is not responsible for gains or losses due to exchange-rate movements.

Refunds, Chargebacks and Reversals

Refund policy: Deposits are generally non-refundable once used for wagering. The Operator may, at its discretion and subject to compliance checks, consider a refund request of unused deposits only. Bonuses and Bonus-derived winnings are not refundable in cash.
Chargebacks: If you initiate a chargeback or payment dispute, the Operator may suspend your Account, deduct the disputed amount and related fees from your balance, and recover any amounts owed to it. Evidence of your activity may be shared with payment providers and relevant authorities.
Incorrect credits: If funds are credited to your Account in error (including duplicate credits, technical errors, or misapplied Bonuses), you must promptly notify the Operator and not withdraw or wager such funds. The Operator may reverse such transactions and adjust balances accordingly.

Limitation of Liability

Operator's Obligations

Service provision: The Operator will use reasonable skill and care to provide the Website and gambling services, to maintain accurate recording of Bets and balances, and to apply game rules and promotion terms fairly and transparently.
Fairness of games: The Operator offers games supplied by third-party providers that employ random number generators or live feeds intended to ensure fairness. While the Operator expects these providers to comply with applicable technical standards, the Website is regulated by Gaming Curaçao and is not subject to UK Gambling Commission technical standards.
Information accuracy: The Operator takes reasonable steps to ensure that information published on the Website (including game rules, Bonus terms and paytables) is accurate and up-to-date, but occasional errors or omissions may occur.

Exclusions and Limits

No UKGC protections: The Website is not licensed or supervised by the UK Gambling Commission. UK-specific protections such as GamStop, UK-approved alternative dispute resolution (for example, IBAS), and UK regulatory compensation schemes do not apply to your relationship with the Operator.
Technical and network issues: The Operator is not liable for any loss or damage arising from failures of your equipment, internet connectivity, telecommunications, power supply, or third-party services, or from DDoS attacks or other events beyond its reasonable control.
Indirect damages: To the fullest extent permitted by applicable law, the Operator is not liable for indirect, consequential, or special losses, including loss of profits, business, data, or goodwill, even if foreseeable.
Maximum liability: In all cases, the Operator's total aggregate liability to you arising out of any single event or series of related events will not exceed the amount of the Bet or stake placed by you in relation to the event giving rise to the claim, or, where the claim does not relate to a specific Bet, the lesser of your net deposits and your Account balance at the relevant time.
Mandatory rights: Nothing in these Terms limits any rights you may have under mandatory consumer protection laws that apply to you, or excludes liability for death or personal injury caused by the Operator's negligence, fraud, or any other liability that cannot lawfully be excluded.

Intellectual Property Rights

Ownership of Content and Software

Website IP: All rights in and to the Website, including text, graphics, logos, trademarks (including the 96 Casino brand as used on 96cazino.com), designs, images, audio, video, software code, and other materials, are owned by the Operator or its licensors and are protected by copyright and other intellectual property laws.
Game content: Casino games and related content are provided by third-party studios and suppliers. All intellectual property rights in those games remain with the respective providers, and you receive no rights in them beyond a limited licence to play for personal entertainment.

Permitted and Prohibited Use

Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and its services through a standard web browser or compatible device solely for your private, non-commercial entertainment.
Restrictions: You must not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from the Website, its software, or any part of its content, except as expressly permitted by law that cannot be waived.
Automated access: The use of bots, scripts, data mining tools, or any automated means to access, scrape or interact with the Website is strictly prohibited unless expressly authorised by the Operator in writing.

Privacy & Data Protection

Data Processing and Privacy Policy

Separate privacy notice: The Operator processes personal data in accordance with its privacy policy as updated from time to time and made available on 96cazino.com. That privacy policy explains what data is collected, how it is used, the legal bases for processing, and your rights.
Compliance: The Operator aims to handle personal data in line with applicable data protection laws in the jurisdictions from which it operates (including Curaçao) and, where relevant, with generally recognised data protection standards. However, the Operator is not established in the UK and is not regulated by the UK Information Commissioner's Office.
KYC and AML: Your personal and financial information may be used to verify your identity, age, location, payment method ownership, and source of funds, and to comply with anti-money laundering and counter-terrorist-financing obligations, including reporting suspicious activity to competent authorities.
Cookies and tracking: The Website may use cookies and similar technologies for functionality, analytics, security, and marketing. Details, including how to manage preferences, are set out in the cookie or privacy sections of the Website.

Changes to Terms

Updating and Notifying Changes

Right to amend: The Operator may modify these Terms, the privacy policy, or any game or Bonus rules from time to time to reflect changes in law, regulatory guidance, technical developments, or its business operations.
Forms of notice: Material changes will be notified by one or more of the following methods: a notice on the Website homepage, a banner or pop-up when you next log in, an email to the address associated with your Account, or a message within your Account interface.
Effective date of changes: Unless otherwise stated, changes become effective on the date specified in the updated Terms published on the Website (which will not be earlier than the publication date). Your continued use of the Website after that date constitutes acceptance of the new Terms.
Right to stop using the Website: If you do not agree with any updated Terms, you must stop using the Website immediately, close your Account, and request withdrawal of any eligible remaining funds, subject to applicable verification and withdrawal procedures.

Termination & Suspension

Operator's Rights

Suspension and closure: The Operator may suspend or close your Account, cancel Bets, and withhold or confiscate funds (including Bonuses and winnings) where it reasonably believes that you have breached these Terms, used the Website for unlawful purposes, engaged in fraud or Bonus abuse, or where required by law or regulatory authorities.
Legal and compliance reasons: The Operator may suspend or close Accounts and refuse transactions in order to comply with anti-money laundering, sanctions, or other legal obligations, including where your identity or source of funds cannot be satisfactorily verified.
Account inactivity: If your Account remains inactive for an extended period (for example, 12 months or more), the Operator may apply an inactivity policy as described on the Website, which may include fees or closure, subject to applicable laws.

Player's Rights

Voluntary closure: You may request closure of your Account at any time by contacting customer support, provided that your Account is not under investigation. You may request withdrawal of any withdrawable balance, subject to verification and these Terms.
Self-restriction: The Website is not part of GamStop or other UK multi-operator schemes. However, you may request that the Operator apply certain voluntary limits or closure options where available in the responsible gambling tools provided on the Website.
Funds on closure: On closure of your Account, any remaining real-money balance (excluding Bonuses and Bonus-derived winnings that are not yet eligible for withdrawal) will be paid to you, subject to verification and lawful limitations. Bonuses and promotional benefits that have not met their conditions will normally be cancelled.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, your Account, and any gambling transactions with the Operator are governed by the laws of Curaçao, excluding any conflict of laws rules that would result in the application of another law.
UK consumer rights: If you are resident in the UK, certain mandatory consumer protection rights may still apply in addition to Curaçao law. These Terms are not intended to limit any mandatory rights you may have under the law of your country of residence.
Regulatory oversight: The Operator is licensed and regulated by Gaming Curaçao under Master Licence 365/JAZ via sublicense GLH-OCCHKTW0705302017. It is not licensed by the UK Gambling Commission, and UK regulatory protections, including GamStop and UK-authorised ADR bodies such as IBAS, do not apply.

Dispute Resolution

Internal complaints: If you have a complaint, you should first contact the Operator's customer support using the contact options listed on the Website, providing full details and any supporting evidence. The Operator will seek to investigate and respond within a reasonable timeframe.
Regulator contact: If you are not satisfied with the Operator's response and wish to raise a matter with the Curaçao regulator, you may use the contact or complaint forms made available on the Gaming Curaçao website at http://gaming-curacao.com. Any such process is governed solely by the regulator and is not a UK ADR scheme.
Courts and jurisdiction: Subject to any mandatory rights you may have to bring proceedings in your local courts, you agree that disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the non-exclusive jurisdiction of the competent courts of Curaçao.

Contact Information

Operator and Customer Support

Website contact channels: The primary method of contacting the Operator is through the customer support options provided on the Website (for example, live chat or email links in the "Support" or "Contact Us" sections of 96cazino.com). These channels are used for general queries, account issues, and responsible gambling requests.
Email and phone: As of the Effective Date of these Terms, specific email addresses and telephone numbers for 96 Casino's UK-facing operations are not separately specified in the source data. Any email addresses and phone numbers displayed within your Account or on the Website from time to time form part of these Terms and should be used for contacting customer support.
Mailing and legal address: The exact registered or mailing address of the Operator entity responsible for 96cazino.com and 96 Casino is not specified in the available data. If and when such address details are published on the Website or within your Account area, they will be deemed incorporated into these Terms and should be used for formal correspondence or legal notices.

Regulator Contact

Gaming Curaçao: For regulatory information about the licence under which the Operator conducts its online casino / remote gaming activities (Master Licence 365/JAZ, sublicense GLH-OCCHKTW0705302017), you may visit the regulator's website at http://gaming-curacao.com, which may include a complaint or contact form operated by the regulator and not by the Operator.
Clarification note: Any contact forms or details on the Gaming Curaçao website are for regulatory communications and are not a substitute for contacting the Operator's own customer support. Before approaching the regulator, you should normally raise your issue directly with the Operator.