Responsible Gaming

At 96 Casino, available via 96cazino.com, gambling is presented as entertainment that should remain a conscious, controlled leisure activity. This Responsible Gaming page explains how to keep play within safe limits, what risks exist, and which tools and resources are available if you feel your gambling is becoming difficult to control.

The operator behind 96 Casino holds an online gaming licence from Gaming Curaçao (sublicence GLH-OCCHKTW0705302017 under Master Licence 365/JAZ) and is not licensed by the UK Gambling Commission (UKGC). Nevertheless, for players in the UK we follow widely recognised responsible gambling standards, offer practical control tools, and signpost independent UK and international support services. Our support team is committed to helping you set limits, take breaks, or close your account if you need to.

Gambling should never be used as a way to make money, repay debts, or escape personal problems. You must be at least 18 years old to use 96 Casino. If you are worried about your gambling at any time, we strongly encourage you to use the tools described below and to seek professional help.

Risk Awareness

Gambling can become harmful when it moves from occasional entertainment to a persistent behaviour that affects your finances, relationships, work or studies, and mental health. Recognising the early signs of risk is an important step in staying in control.

Common Warning Signs

• More frequent betting: You are playing on 96 Casino or other gambling sites more often than you intended, especially late at night or when feeling stressed or upset.
• Thinking about gambling constantly: You find yourself planning sessions, thinking about previous wins or losses, or checking 96cazino.com during work, study, or family time.
• Chasing losses: After losing, you immediately try to win the money back by increasing your stakes or extending your session, even when you had planned to stop.
• Spending more than you can afford: Gambling money that was meant for rent, bills, food, or other essential expenses, or borrowing to continue gambling.
• Hiding behaviour: Lying to family or friends about how much time or money you spend gambling, or maintaining separate accounts or cards to conceal activity.
• Emotional impact: Feeling guilt, shame, anxiety, or depression after gambling, but still continuing to play.
• Loss of interest: Losing interest in hobbies, work, studies, or social activities that you previously enjoyed, because gambling has become your main focus.

Quick Self-Assessment Test

The following questions are designed to help you reflect on your behaviour. Answering "yes" to several of them may indicate that you are at risk of developing a gambling problem:

• Do you gamble more money or for longer periods than you originally planned?
• Do you ever gamble with money that you cannot comfortably afford to lose?
• Have you tried to reduce or stop gambling but found it difficult to do so?
• Do you feel restless, irritable, or anxious when you try not to gamble?
• Do you gamble to escape worries, loneliness, stress, or negative moods?
• Have you lied to family, friends, or colleagues about your gambling or the amount you spend?
• Have your gambling activities caused financial problems, debts, or arguments at home?
• Have you used credit, overdrafts, loans, or crypto you cannot afford to lose in order to continue gambling?

If these questions resonate with you, consider using the tools described in the next sections, and contact one of the independent support organisations listed below. Professional, confidential help is available, including in the UK.

Limits & Tools

96 Casino provides a range of tools via 96cazino.com to help you manage your gambling. We strongly recommend setting limits before you start playing and reviewing them regularly, especially if your circumstances change.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to control how much money you can add to your 96 Casino account over set periods. Typical options include daily, weekly, and monthly caps.

1. Access your account: Log in to 96 Casino at 96cazino.com and go to the "My Account" or "Profile" area.
2. Open the responsible gaming section: Select "Responsible Gaming", "Player Protection", or a similarly named menu item.
3. Choose deposit limits: Click on "Deposit Limits" and select the time period you wish to control (per day, per week, per month).
4. Set your maximum amounts: Enter realistic figures that you can afford to lose without affecting essential expenses. For example, you might limit yourself to a maximum of £20 per day or £100 per month.
5. Confirm and save: Review your choices carefully and confirm the new limits. A confirmation message should appear in your account area or by email.

You can lower your deposit limits at any time, and the change will usually take effect immediately. For your protection, increasing a limit may be subject to a cooling-off period (for example, 24 hours or longer) and may require you to confirm the change again once the waiting period has passed. If you cannot find the deposit limits function, please contact our support team for assistance.

Time and Session Limits

Time-based tools are designed to help you track how long you have been playing and to take regular breaks.

• Session timers: In your account's responsible gaming settings, you may activate a session reminder that notifies you after a chosen period (for example, every 30, 60, or 120 minutes). This reminder displays how long you have been logged in and playing on 96 Casino.
• Session limits: Some players choose to set a maximum continuous session time (for example, 1 or 2 hours). When the limit is reached, you will be logged out or asked to confirm if you want to continue. We encourage you to log out and take a proper break.

Short Breaks ("Time-Out")

A Time-Out is designed for situations where you feel you need a short cooling-off period but are not yet ready for a longer self-exclusion.

1. Open the Time-Out option: Log in to 96 Casino, go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Choose the duration: Common options include 24 hours, 48 hours, or 72 hours. Select the period that best fits your needs and confirm.
3. During the Time-Out: You will not be able to deposit or play real-money games. In some cases, you may not be able to log in at all. Use this time to reflect on your gambling, review your finances, and consider whether you need further support.

Once the Time-Out period expires, your account access will usually be restored automatically. If you feel that a short break is not enough, we recommend using the self-exclusion options described below and seeking help from an independent support organisation.

Self-Exclusion

Self-exclusion is a stronger measure than a Time-Out and is intended for players who recognise that they are at significant risk of harm from gambling. By self-excluding, you ask us to block your access to 96 Casino for an extended period, and we will not accept bets from you during that time.

How to Request Self-Exclusion

1. Navigate to self-exclusion: Log in to your account at 96cazino.com, go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot access this section, contact customer support via live chat or email and clearly state that you wish to self-exclude.
2. Select the exclusion period: Available periods typically start from 6 months and may include 1 year, 2 years, 5 years, or permanent (lifetime) exclusion. Choose the period that realistically reflects the time you need away from gambling.
3. Confirm your decision: You will be asked to confirm that you understand the consequences of self-exclusion. In some cases, we may request additional confirmation via email or message to ensure that the request is genuine and voluntary.
4. System processing: Once activated, self-exclusion will block your ability to access gambling services on 96 Casino with the details you have provided. We may also take steps to prevent marketing communications to the contact details registered on your account.

Consequences of Self-Exclusion

• Account access: You will not be able to log in and place bets or play casino games during the exclusion period. Attempting to circumvent the exclusion by opening new accounts or using different details breaches our terms and conditions and undermines your own protection.
• Deposits and balance: You will not be able to make new deposits. Subject to our terms and applicable laws, any remaining withdrawable balance may still be requested via customer support, but you will not be able to resume gambling with those funds while excluded.
• Irreversibility: For your protection, self-exclusion usually cannot be cancelled or shortened once in place. If you have chosen a fixed term (for example, 6 months or 1 year), the exclusion will remain until at least the end of that period.
• After the exclusion period: At the end of a fixed-term exclusion, there may be a reactivation process, which can include a cooling-off period and further checks. We may, at our discretion, refuse to reopen an account or recommend a longer exclusion if we believe it is in your best interests.

Important Note for UK Players

96 Casino operates under a Curaçao licence and is not connected to GamStop or any UKGC-managed self-exclusion system. This means:

• If you have registered with GamStop, your self-exclusion from UK-licensed gambling providers will not automatically apply to 96 Casino.
• We strongly encourage UK players to register with GamStop (gamstop.co.uk) in addition to using our internal self-exclusion, so that you are blocked from UKGC-licensed sites as well.
• Attempting to use 96 Casino specifically to bypass GamStop or other self-exclusion tools is unsafe and contrary to the protective purpose of those schemes.

Support Resources

If you are concerned about your gambling or someone else's, you do not have to face the situation alone. The organisations and tools listed below offer confidential, professional support. Although 96 Casino is licensed offshore, these services are available to players in the UK and many other countries.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles), available 24 hours a day, 7 days a week. Trained advisers offer confidential support, information, and referral to counselling. Language: primarily English.
• GamCare Live Chat and Online Support: Visit gamcare.org.uk for 24/7 live chat, online group chatrooms, and a moderated recovery forum for people affected by gambling.
• NHS Gambling Services (England & Wales): Information on NHS-funded treatment can be found at nhs.uk by searching for "gambling addiction". Referral may be possible via your GP or by self-referral where available.
• Samaritans (crisis emotional support): If you are in distress or experiencing suicidal thoughts, you can contact 116 123 (free, 24/7 in the UK and Ireland) or visit samaritans.org. This service is for emotional crisis support and is not specific to gambling.

International Support Organisations

These organisations are independent from 96 Casino and 96cazino.com. Contacting them is confidential, and your information is not shared with us without your consent.

National Self-Exclusion Schemes

• United Kingdom - GamStop: gamstop.co.uk allows residents of the UK and Northern Ireland to self-exclude from all online gambling operators licensed by the UK Gambling Commission. Important: 96 Casino is not UKGC-licensed and is not part of GamStop, but we still strongly recommend registering with GamStop so that you are blocked from UK-licensed sites.
• Spain - RGIAJ self-exclusion registry: Residents in Spain can register with the Registro General de Interdicciones de Acceso al Juego (RGIAJ) via the Dirección General de Ordenación del Juego (DGOJ). This prevents access to licensed online and land-based gambling venues in Spain. See ordenacionjuego.es for details.
• Other countries: Many jurisdictions operate their own self-exclusion schemes. If you are accessing 96 Casino from outside the UK, please check with your local regulator or government gambling website for available registries.

Blocking Software and Financial Tools

• Gamban: Software that can be installed on devices to block access to a wide range of gambling websites and apps, including many offshore and non-GamStop sites. See gamban.com for pricing and coverage.
• BetBlocker: A free blocking application that restricts access to gambling sites and can be configured for different durations. See betblocker.org.
• Bank gambling blocks: Several UK banks (for example, Monzo, Starling, and some high street banks such as Lloyds Banking Group brands) offer the option to block payments to gambling merchants (MCC 7995). Check your bank's app or website for "gambling block" features, understanding that these tools are controlled by your bank and not by 96 Casino.

Family and Affected Others

• GamCare - family and friends: GamCare offers dedicated information and support for those affected by someone else's gambling, including a forum section and group chats. See gamcare.org.uk.
• Gam-Anon: A fellowship for family and friends of compulsive gamblers, offering meetings and resources. Visit gamanon.org.uk (UK) or gam-anon.org (international).

Reaching out for help is a sign of strength, not weakness. All of the above services are separate from 96 Casino and offer independent support, often at no cost to you.

Help for Family

Problem gambling affects not only the individual but also partners, children, parents, and friends. If you are worried about someone who plays at 96 Casino or elsewhere, there are practical steps you can take while respecting their dignity and your own wellbeing.

How to Start the Conversation

• Choose the right moment: Aim for a calm, private time when the person is not currently gambling or under the influence of alcohol or strong emotions.
• Use non-judgmental language: Focus on your feelings and observations ("I'm worried about you" or "I've noticed you seem stressed about money") rather than accusations ("You're wasting money" or "You're irresponsible").
• Listen actively: Allow them to speak without interrupting or criticising. A person struggling with gambling may already feel ashamed or defensive; being heard can make it easier for them to accept help.
• Set clear boundaries: It is reasonable to refuse to lend money that may be used for gambling and to protect shared finances, for example by managing joint accounts or agreeing spending rules.

Encouraging Them to Seek Help

• Suggest professional support: Encourage them to contact services such as GamCare (0808 8020 133, gamcare.org.uk) or Gambling Therapy (gamblingtherapy.org) for confidential advice and counselling.
• Recommend self-exclusion and blocking tools: Discuss the possibility of using self-exclusion (both on 96 Casino and via national schemes like GamStop) and installing blocking software such as Gamban or BetBlocker.
• Involve healthcare professionals: Suggest speaking to a GP, mental health professional, or addiction specialist. Gambling problems often occur alongside stress, anxiety, depression, or other conditions that also deserve treatment.

Support for You as a Family Member

• Family support groups: Organisations such as GamCare and Gam-Anon provide forums, group meetings, and helplines specifically for affected others. Sharing experiences with people in similar situations can reduce isolation and provide coping strategies.
• Online forums and chats: Many UK-based and international platforms provide moderated discussion spaces for family members, including sections on GamCare's forum and international resources listed by Gambling Therapy.
• Professional counselling: Consider individual therapy or couples/family counselling with a therapist experienced in addiction or behavioural issues. This can help you manage stress, set boundaries, and make informed decisions about finances and relationships.

If you believe there is an immediate risk of harm to yourself or someone else, contact emergency services or a crisis helpline such as Samaritans on 116 123 (UK and Ireland, 24/7) without delay.

Operator's Commitment

The operator of 96 Casino, acting via 96cazino.com, is licensed by Gaming Curaçao and is not regulated by the UK Gambling Commission. Even so, we aim to follow responsible gambling practices that reflect widely accepted UK and international standards. Protecting our players is a core part of how we operate.

Internal Risk-Monitoring Procedures

• Behavioural analysis: We may monitor patterns such as rapid increases in deposit amounts, frequent deposits within a short period, repeated declined deposits, long continuous sessions, use of multiple payment methods, or evidence of chasing losses.
• Automated and manual reviews: Potential indicators of harm can trigger internal alerts. These alerts may be reviewed by our responsible gaming team, who will consider your overall activity, account history, and previous interactions with support.
• Warning messages and prompts: Where concerning patterns are detected, we may send on-site messages or emails reminding you of available tools (limits, Time-Out, self-exclusion) and encouraging you to reflect on your gambling.
• Protective interventions: In higher-risk situations, we may impose or suggest measures such as deposit or loss limits, temporary account suspensions, requests for affordability information, or refusal to remove existing limits.

When We May Contact You

Support may proactively contact you when specific risk patterns are identified, for example:

• Significant and sudden increases in deposits or stakes that appear inconsistent with your previous behaviour.
• Repeated attempts to deposit after declined transactions or failed payments.
• Very long or frequent gambling sessions suggesting loss of control.
• Requests to remove responsible gaming limits shortly after they have been set.

Contact may be made via email, in-account messaging, or (where you have consented) by live chat. The purpose of any such contact is to discuss your play, highlight risks, remind you of available tools, and, where appropriate, recommend or apply stronger protections such as self-exclusion.

While we take these measures seriously, no monitoring system is perfect. We strongly encourage you to take primary responsibility for your gambling by using the tools described on this page and seeking independent help if needed.

Please note that, because 96 Casino operates under a Curaçao licence, UK-specific dispute resolution bodies such as IBAS do not apply. If you have a complaint that we have not resolved, you may contact our licensor, Gaming Curaçao, via the complaint form at gaming-curacao.com. This authority is based in Curaçao and is not a UK regulator, so avenues of redress differ from those for UKGC-licensed operators.

Updates

Responsible gaming standards, legal requirements, and industry best practices continue to evolve, especially for players in the UK and other key markets. 96 Casino may update this page to reflect changes in our tools, processes, or regulatory environment.

• Website notifications: When significant changes are made to our responsible gaming measures or terms, we may display banners or notifications on 96cazino.com so that you are aware of the updates.
• Email communication: Where appropriate and where you have provided consent, we may inform you of important changes by email, particularly if they affect your existing limits, self-exclusion status, or other protective settings.
• Account messages: Updates may also be communicated via secure messages within your account area so that you can review them the next time you log in.

Last updated: 6 November 2025. This page is intended to align with current responsible gambling standards and guidance relevant to UK players and other markets as of 2025 - 2026. We encourage you to check this page regularly for the latest information.

Contact & Feedback

If you have questions about responsible gambling, need help using our protection tools, or wish to provide feedback on your experience as a player at 96 Casino, you can contact our dedicated team.

• Email (Responsible Gaming Team): responsiblegaming@96cazino.com
• Customer support phone: If a dedicated responsible gaming phone line is available for your region, the number will be listed in the "Contact Us" section of 96cazino.com. When calling, you may request to speak to someone trained in responsible gambling support.

Feedback and Self-Control Requests

You can submit responsible gambling-related requests and feedback through our online contact or support forms on 96cazino.com. When doing so, please clearly state that your message relates to "responsible gaming" or "self-control", for example if you wish to:

• Set or modify deposit, loss, or time limits.
• Request a Time-Out or self-exclusion, or extend an existing exclusion.
• Request that we review your account for signs of problematic play.
• Provide feedback on how our tools and communications could better support safer gambling.

We aim to handle such requests promptly and with sensitivity. However, we are not a counselling or crisis service. If you are in immediate distress or feel at risk of harming yourself or others, please contact local emergency services or a dedicated helpline such as GamCare (0808 8020 133) or Samaritans (116 123) without delay.